terms & conditions
Contract || Terms and Conditions.
References in this contract to “you”, “your” “yours” refer to the Client or any persons
authorised by the Client to act on their behalf and as communicated to Wild Renata Flowers
in writing.
References to “us”, “we”, “our” refer to Wild Renata Flowers.
“Event Date” means the date of your event as communicated by you in writing and
confirmed in the Final Quotation.
1. All consultations will be made by appointment only. You can contact us by phone or
email to arrange an appointment. Your initial consultation will be free of charge
(“Initial Consultation”). We will be available for contact by phone and email at any
stage to answer any questions and queries you may have.
2. After your Initial Consultation a free of charge quotation for the cost of your event
flowers will be sent out to you (“Initial Quotation”). This is a guide price and may be
subject to change following the detailed consultation to account for any changes
you make, any such changes will be captured in the follow up quotation (“Final
Quotation”).
3. If you wish to proceed following the Initial Quotation you will be required to sign
and return this contract. Signature of this contract does not obligate you to place an
Order. Following receipt of a signed contract a follow up detailed consultation will
be arranged.
4. After the submission of the Initial Quotation any further quotations are only free of
charge if you place an Order with Wild Renata Flowers for your event. Save for the
Initial Quotation, Wild Renata Flowers reserve the right to invoice you for time spent
on developing any further quotation at an hourly rate of £70/hr if you do not place
an Order.
5. A non-refundable booking deposit of 50% of the Final Quotation is required to hold
and book your Event Date which will be invoiced to you. You are required to pay the
deposit within 7 days of the date of the Final Quotation. Upon receipt of this deposit
your order for your Event Date is confirmed (“Order”). This deposit will be
subtracted from your final invoice. If for any reason you decide to cancel your
event, this deposit is non-refundable. If you decide to postpone your event, we will
hold the deposit until the event goes ahead and you may be subject to
rearrangement fees and renegotiation of the Final Quotation. Please refer to
cancellation fees below.
Payment of Wild Renata Flowers deposit invoice is deemed as acceptance of our
Terms and Conditions.
6. Any changes made to an Order must be submitted by you in writing to Wild Renata
Flowers. Wild Renata Flowers will endeavor to accommodate any alterations to the
Order but any reduction in any quantities of required products or services will not
be accepted and the full agreed balance will be payable in accordance with the
terms of this contract. Any changes to an Order may result in additional charges and
these will be added to the final invoice and be payable by you.
7. As fresh flowers and foliage are living products, there are occasions when particular
varieties, shades and head sizes may be unavailable. Flowers are also susceptible to
seasonal changes and weather conditions which may give rise to unforeseen and
uncontrollable availability issues prior to the Event Date. Whilst every effort is made
to source products accordingly, sometimes we are unable to obtain particular types
of flower. All fresh flowers and foliage are subject to availability and stringent
quality checks. As such Wild Renata Flowers reserve the right to make floral
substitutions and use similar flowers in place of the previously chosen flower. This
includes substitutions within a specific colour palette. Such necessary substitutions
will be at Wild Renata Flowers discretion although, where possible within the
timescales, we will seek to agree such substitutions with you before the Event Date.
Wild Renata Flowers cannot be held responsible for flowers wilting or dying due to
weather conditions or room temperature. Every effort will be made to keep florals
to their best standard but as they are natural products, and we work in both natural
and controlled temperature environments there are elements such as extreme
weather and air conditioning that are out of our control. We work with perishable
items and there will be times that florals can wilt or age quicker than we hope, we
do everything in our expertise to care for the florals and cannot be held responsible
for any natural occurrence of potential decay.
8. Wild Renata Flowers works hard and makes every effort to match each flower to
each visual brief however as we work with a natural product some produce may
look slightly different to images found on the internet or other visual sources.
9. The final invoice (which will consist of the remainder of the Final Quotation plus any
additional charges agreed as a result of changes to an Order) must be paid in full no
later than 30 days before the Event Date.
10. If payment of the balance due is not made in accordance with clause 9 above,
flowers and decor will not be ordered and Wild Renata Flowers Reserves the right to
terminate this contract and the applicable cancellation charges will apply (see clause
11 below). If Wild Renata Flowers determines the contract can still be fulfilled and
you wish to continue with the Order, there will be a fee of 10% of the final invoice
added to the balance due and an additional 10% fee for each 7 days that the balance
is late. Any extraordinary costs incurred reasonably incurred due to the late
payment will be payable by you.
11. Cancellation Charges:
a. All deposits are non-refundable.
b. Cancellations made between 60-30 days prior to the Event Date will incur an
administration charge of £500.00 in addition to the deposit.
c. If an Order is cancelled within 30 days or less of the Event Date then the full
balance will be payable.
d. Once flowers are paid for and ordered they cannot be cancelled and
refunded.
e. Freelance Team : All Wild Renata Flowers Freelance teams booked for the
event require 1 months cancellation notice. If cancellation takes place after
this time all freelancers estimated days and hours must be paid for.
12. Where applicable, all damage deposits will be refunded with 28 days of receipt of
items returned to Wild Renata Flowers in the same condition you received them.
Breakages of hired items will be invoiced to you at the cost in GBP to replace such
items.
13. If you have any complaints or issues regarding Wild Renata Flowers final florals
designs or instalment of flowers for your event you must raise these within 24 hours
of your Event Date to enable us to investigate accordingly. A photograph will be
required to support any claims. Wild Renata Flowers is not obligated to provide a
refund and any such refund will be entirely at our discretion. Please note that fresh
flowers cannot be returned.
14. Wild Renata Flowers reserves the right to share work on social media and
publications and to be credited for all work unless agreed otherwise.